Customer Support Services
Intel Customer Support Services

Automated Customer Support

You can reach Intel's automated support services 24 hours a day, every day at no charge. The services contain the most up-to-date information about Intel Networking products. Use these free, automated customer support services to get troubleshooting information, compatibility notes, and software upgrades:

World Wide Web and Internet FTP

Customer Support Technicians

Intel also has technical support centers world wide, staffed by technicians.

Call Intel Support Line

Register Your Product

You can register your product at Intel's website:

http://www.intel.com/product/register/

  Go to the web site


Using the Internet
World Wide Web and Internet FTP

Get support information and download software updates from Intel's World Wide Web server or from the Intel FTP server.

Intel World Wide Web server

Support:	http://support.intel.com
Intel News:	news://cs.intel.com
Corporate:	http://www.intel.com
Navigate to a specific product and then look for support information.

Intel FTP server

download.intel.com

Navigate to this directory:

    /support/network/adapter/


Calling Customer Support
Customer Support

Worldwide access: Intel has technical support centers worldwide. Many of the centers are staffed by technicians who speak the local languages. For a list of all Intel support centers, the telephone numbers, and the times they are open, download document 9089 from one of the automated services.

If you don't have access to automated services, contact your local dealer or distributor.

Before you call...

You need to be at your computer with your software running and the product documentation at hand.

The technician may ask for the following:

•	Your address and telephone number

•	The name and model number of the Intel product you are calling about

•	The serial number of your Intel product

•	The names and version numbers of the software you are using to operate the Intel product

•	The name and version number of the operating system you are using

•	The system type (manufacturer and model number )

•	Expansion boards or add-in cards in your computer

•	The amount of memory in your computer

Customer Support Number:  916-377-7000

Hours:	07:00 - 17:00 Monday through Friday (U.S. Pacific time)